Terms of service

Terms and Conditions

The online dance wear shop runs as a completely separate entity to the retail store therefore please note that our Terms and Conditions and Pricing policy are completely separate. Please see in-store for the retail shops Terms and Conditions.

All prices quoted are in Great British Pounds. The current payment method is through PayPal. A PayPal account is not necessary as there is an option to pay using your debit or credit card. We will also take payments over the phone. You can also make payment via the secure online debit/credit card payment facility

The retail stores prices may not be the same as the online store. We cannot guarantee that the retail store will match the prices

Faulty Items

What is the time limit for faulty goods in Consumer Rights Act 2015?

Where goods do not conform to the terms of the contract and the terms implied by the CRA 2015, the following statutory remedies are available to the consumer: A 30-day short term right to reject faulty goods and obtain a full refund (known as the 'short term right to reject').

What is the 6 month rule for consumer rights?

Your consumer rights after six months

If a fault develops after six months, it's up to you to prove it was faulty at the time of purchase or delivery.

Exchanges

Please contact us via email to arrange a return.

In line with the consumers contracts regulations on distant selling, we will accept back for exchange certain goods, within 14 days of you receiving your items.

We do not accept back for exchange or refund and dance underwear (overs and unders range) and dance tights, due to hygiene reasons.

No refunds or exchanges can be made on Tutu’s or Custom Made dance costumes.

We do not refund or exchange any shoes or item of clothing where you have labeled or sewn items onto, which include ribbons, elastics and glued on suede toe caps.

Items need to be in their original packaging, unworn, unlabled and not marked in any way.

Until we receive the item that requires exchanging or refunding back in to stock, we will not issue a refunds or exchanges.All the above conditions must be met before an exchange or refund can be issued.

Any item which does not fit you we can exchange it for a bigger or smaller size. The customer pays for any postage incurred when returning an item.

Delivery

We will endeavor to dispatch any order received before 1pm the same day, if the item is in stock. This excludes weekends and is subject to availability. If your item is required urgently, please give us a call on 01159835934, to check availability as some items are non-stocked items and our system does not currently show whether it is a stocked or non stocked item

We dispatch parcels via Royal Mail. We dispatch International orders via Royal Mail’s International signed for service.

Please ensure that someone is in to receive your parcel, as some parcels require a signature on delivery.

Alternatively we can dispatch your parcel to an alternative address.

When the parcel has been dispatched via recorded delivery you will be sent a tracking number will be emailed to you. Parcels can tracked at www.royalmail.co.uk

Please note that some international parcels tracking number will change so please contact your local post office with the tracking number provided if you wish to track your parcel, once it leaves the United Kingdom.

All orders dispatched by recorded delivery will require a signature, so please ensure that there is someone in to receive your parcel.

Once Royal Mail reflects that the parcel has been delivered and they have a signature the onus is on the customer to claim from Royal Mail directly for any loss or damage to the parcel.

Please ensure that you put the correct postal address and post code on your order.

We cannot take any responsibility for items incorrectly delivered once a signature has been received. If this is due to an incorrect postal address.

All UK deliveries are shipped by Royal Mail via Standard 2nd Class, unless otherwise requested.

For countries outside of the UK, we offer a Worldwide Express Delivery service priced as follows (this is subject to change for bulky items due to the volumetric cost of shipping by air, in these cases we will confirm shipping revised price before dispatch). Orders to countries outside of the UK may be subject to customs duty.

Teachers Discount Programme

Any discount code provided is strictly intended for the use of the designated Dance Teacher only. Each Dance Teacher will receive a unique code assigned specifically to them.

This discount code may only be utilised for online purchases.

The discount code is non-transferable and must not be shared, distributed, or used by any third party, including but not limited to friends, family, or students.

Stock Holding and Back Orders

We always try to dispatch your entire order, any item which is unavailable will be placed on back order. These will be dispatched to you once we receive the item.

If an item is going to be on back order for a considerable length of time, we will advise you and offer you an appropriate alternative.

If you are ordering for a show, exam, competition or Christmas gift we do recommend you order at least 4 weeks in advance to avoid disappointment.

In order to offer you our valued customer a wide range and variety of items in the various brands we do not always have every item in stock in every colour and size.

Therefore some items may take longer to arrive than others.

Our suppliers are sometimes also out of stock.